Public Offer

1. TERMS AND DEFINITIONS

1.1. Mobile application (including the Site) is an application (resource) "Rawnergy" for Android and iOS with the possibility of convenient selection and ordering of Goods in real time.

1.2. Seller – PT ROYAL SIDHI BALI PT ROYAL SIDHI BALI 1509230034895 Jl. Badak No.9, , Desa/Kelurahan Sumerta Kelod, Kec. Denpasar Timur, Kota Denpasar, Provinsi Bali, Kode Pos: 80234 PMA 0811396974.

1.3. Goods - a list of the Seller's products presented in the Appendix and on the Site. Products may differ from the images in the Appendix (and on the Site).

1.4. Buyer – any competent person who intends to order or purchase, or who is ordering, purchasing or using the Goods solely for personal, family, household or other needs not related to business activities.

1.5. Offer – this public contract that regulates the relationship between the Seller and the Buyer.

2. GENERAL PROVISIONS

2.1. The buyer undertakes to get familiarized himself with the terms of this offer.

2.2. The seller reserves the right to make changes to this offer, for this reason the Buyer undertakes to independently monitor the presence of changes in this offer.

2.3. When placing an order for the Goods, the Buyer thereby confirms that he has fulfilled the obligations specified in clause 2.2. of this offer.

2.4. A retail sale and purchase contract based on samples is considered to be concluded from the moment the Seller receives a message about the Buyer's intention to purchase the Goods.

2.5. The period, during which the offer to conclude a retail sale and purchase contract based on samples is valid, is unlimited.

3. SUBJECT OF THE CONTRACT

3.1. The Seller sells the Goods specified in the Mobile Application (and on the Site), at the prices indicated in the Mobile application (on the Site); delivers the Goods by Courier Service, and the Buyer makes payment and accepts the Goods in accordance with the terms of this offer.

3.2. The right of ownership and the risk of accidental loss/damage to the Goods is transferred to the Buyer at the time of acceptance of the Goods by the Buyer.

4. THE BUYER’S NOTIFICATIONS

4.1. The Seller (or another person on behalf of the Seller) has the right to send service messages (including push notifications) informing the Buyer about the order he has made, the stages of its processing. Such service messages are sent automatically, they cannot be rejected by the Buyer, they are aimed at quality control of the provision of services to the Buyer and informing him about proper fulfillment of obligations by the Seller under the sales and purchase contract based on samples.

5. REGISTRATION OF THE GOODS ORDER

5.1. The Buyer's order is made by filling out an electronic order form in the Mobile application (or on the Site).

5.2. The Buyer undertakes to provide reliable data that are necessary and sufficient for the execution of the retail sales and purchase contract of Goods according to samples.

5.3. If the Buyer has additional questions regarding the Goods before placing the order, the Buyer shall contact the Seller to obtain the necessary information, in accordance with the operating mode specified in the Mobile Application (or on the Site).

5.4. The Buyer can order only those Goods that are available from the Seller at the time of ordering the Goods from the Seller.

5.5. The Buyer does not have the right to change the composition of the order after its placement in the Mobile Application (or on the Site).

5.6. If the Seller does not have the required quantity or range of the Goods ordered by the Buyer, the Seller informs the Buyer about this after receiving the order for the Goods from the Buyer, but before confirming the acceptance of the order by means of a push notification. The Buyer has the right to agree to accept the Goods in a different quantity or range, or to cancel his order for the Goods. If the Buyer does not receive a response, the Seller has the right to fully cancel the Buyer's order.

5.7. The Seller has the right to temporarily suspend the acceptance of orders for the Goods in the event of technical problems that prevent the acceptance of orders for the Goods, or in case of the lack of ingredients necessary for the production of Goods.

6. DELIVERY OF GOODS

6.1. Delivery of the Goods is carried out by Courier Service at the actual address specified by the Buyer when placing the order, or by transferring the Goods to the Buyer at the place of sale of the Goods (customer-pickup point).

6.2. Delivery of the Goods within the delivery area is carried out in accordance with the Seller's working hours specified in the Mobile Application (or on the Site).

6.3. Delivery of the Goods to the addresses outside the delivery area is not carried out.

6.4. Delivery is carried out in case of ordering the Goods for the amount of the minimum order. The minimum order amount is determined by the Seller unilaterally and is specified in the Mobile Application (and on the Site).

6.5. The Seller has the right to refuse to execute the retail sales and purchase contract based on samples if the Courier Service upon arrival at the Buyer's actual delivery address cannot carry out the actual transfer of the delivered Goods due to the Buyer's fault (the Buyer does not answer the phone call within 10 minutes or does not open the door to the courier service).

7. PAYMENT FOR GOODS

7.1. The prices for the Goods are determined by the Seller unilaterally and are specified in the Mobile Application (and on the Site). The price for the Goods that have been ordered by the Buyer cannot be changed.

7.2. Payment for the Goods by the Buyer is made in one of the following ways:

7.2.1. payment is made upon receipt of the Goods in cash;

7.2.2. by bank card payments upon receipt of the Goods, provided that the Courier Service is equipped with mobile POS terminals (please, check the possibility to pay for the Goods in this way with the Seller).

7.3. Issuing or direction of a cash receipt to the Buyer:

7.3.1. In paper form, in case of placing an order for the Goods via the Phone and payment according to the procedure stipulated by clause 7.2.1 of this offer, clause 7.2.2 of this offer.

7.3.2. In the electronic form to the Buyer's e-mail, in case of placing an order for the Goods through the Mobile Application or the Site and paying for the Goods according to the procedure specified in clause 7.2.3 of this offer.

7.4. The Buyer has the right at any time to contact the Seller with a request to cancel the transaction in case of paying for the order by cashless payment with a bank card until the moment the Goods are sold to the Buyer. The decision to refund money is made by the Seller taking into account the requirements of the legislation of Indonesia and all the circumstances.

7.5. Refunds of the transferred funds are made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card).

8. RETURNS AND EXCHANGES OF GOODS

8.1. The return of the Goods of proper quality is not allowed.

8.2. The Seller is obliged to deliver the Goods to the Buyer that fully comply with his order, the quality of which corresponds to the information provided to the Buyer when concluding a retail sales and purchase contract based on samples, as well as to the information that has been communicated to him when transferring the Goods (on the label or liner attached to the Goods or their packaging, or in other ways provided for certain types of Goods).

8.3. Upon receipt of the Goods, the Buyer checks the compliance of the received Goods with his order, completeness and absence of claims related to the appearance of the delivered Goods within 10 (Ten) minutes after the receipt of the Goods.

8.4. In case of receipt of low-quality Goods, or non-compliance of the received Goods with the ordered ones (absence of declared ingredients in the Goods), the Buyer has the right to demand the replacement of such Goods with Goods of proper quality immediately within 5 (Five) minutes after checking the conformity of the received Goods.

8.5. In case of non-compliance of the procedure for making a claim by the Buyer regarding the appearance of the Goods and their completeness, stipulated in clause 8.3, clause 8.4 of this offer, the claims will not be accepted.

9. FORCE MAJEURE

9.1. Either Party is exempt from liability for full or partial failure to fulfill its obligations under this offer, if this failure was caused by force majeure circumstances. Force majeure circumstances mean extraordinary events and circumstances that the Parties were able neither to foresee nor to prevent by reasonable means. Such extraordinary events or circumstances include, in particular: strikes, floods, fires, earthquakes and other natural disasters, wars, military operations, and so on.

10. LIABILITY OF THE PARTIES OF THE PUBLIC OFFER

10.1. The Seller is not liable for damage caused to the Buyer as a result of his improper use of the Goods purchased from the Seller.

10.2. The Seller is not liable for the Buyer's losses incurred as a result of improper filling out of the order, including incorrect indication of his data.

10.3. In case of abuse by the Buyer of consumer rights, including, but not limited to, if the Buyer refused to accept and/or pay for the ordered and delivered Goods, the Seller has the right to exercise his right to self-defense, namely: not to accept orders from him in the future.