Privacy Policy

Confidentiality Policy

This Confidentiality Personal Data Policy (hereinafter referred to as the Confidentiality Policy) applies to all the information that the mobile application, located on Google Play and App Store platforms, can get about the User while using the mobile application.

1. DEFINITION OF TERMS

1.1 The following terms are used in this Confidentiality Policy:

1.1.1. "Administration of the mobile application" - employees that are authorized to manage the mobile application, acting on behalf of the institution, that organizes and (or) processes personal data, and also determines the purposes of processing personal data, the composition of personal data that are to be processed, actions (operations) performed with the personal data.

1.1.2. "Personal data" – any information relating directly or indirectly to a specific or identifiable individual (subject of personal data).

1.1.3. "Processing of personal data" – any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, change), extraction, usage, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. "Confidentiality of personal data" is a mandatory requirement to be complied by the Operator or another person who has gained access to personal data to prevent their dissemination without the consent of the subject of personal data or without any other legal grounds.

1.1.5. "User of the mobile application (hereinafter referred to as the User)" – a person who has access to the mobile application via the Internet and uses the application.

1.1.6. "Cookies" is a small piece of data sent by a web server and which is stored on the user's computer, that the web client or web browser sends to the web server each time there is an HTTP request to open the page of the corresponding site.

1.1.7. "IP-address" is a unique network address of the computer network that has been built using the IP protocol.

2. GENERAL PROVISIONS

2.1. The use of the mobile application by the User means the acceptance of this Confidentiality Policy and the terms of processing the User's personal data.

2.2. In case of disagreement with the terms of this Confidentiality Policy, the User shall stop using the mobile application.

2.3. This Confidentiality Policy applies to the mobile application.

2.4. The administration of the mobile application does not verify the accuracy of the personal data provided by the User of the application.

3. SUBJECT OF THE CONFIDENTIALITY POLICY

3.1. This Confidentiality Policy establishes the obligations of the Administration of the mobile application for non-disclosure and ensuring the protection of the confidentiality of personal data that the User provides at the request of the Administration of the mobile application when getting registered in the application or when placing an order to purchase the Goods.

3.2. The personal data allowed for processing under this Confidentiality Policy are provided by the User by filling out the registration form in the mobile application and include the following information:

3.2.1. last name, first name of the User;

3.2.2. User's contact phone number;

3.2.3. delivery address of the Goods;

3.3. The mobile application collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.

3.4. Any other personal information which is not specified above (order history etc.) is subject to reliable storage and non-dissemination, with the exception of cases stipulated in cl. 5.2. and 5.3. of this Confidentiality Policy.

4. PURPOSES FOR COLLECTING PERSONAL INFORMATION OF THE USER

4.1. The User's personal data can be used by the Administration of the mobile application for the following purposes:

4.1.1. Identification of the User registered in the mobile application for making an order.

4.1.2. Establishing feedback with the User, including sending notifications, requests regarding the use of the mobile application, provision of services, processing requests and applications from the User.

4.1.3. Determining the location of the User to ensure security, to prevent fraud.

4.1.4. Confirmation of the accuracy and completeness of personal data provided by the User.

4.1.5. Notifications of the User of the mobile application about the status of the Order.

4.1.6. Processing and receiving payments from the User.

4.1.7. Providing the User with effective customer and technical support in case of problems related to the use of the mobile application.

4.1.8. Providing the User with his consent, product updates, special offers, pricing information, newsletters and other information from the mobile application.

4.1.9. Implementation of advertising activities with the consent of the User.

5. METHODS AND TERMS FOR PROCESSING PERSONAL INFORMATION

5.1. The processing of the User's personal data is carried out without any time limit, in any legal way, including processing by personal data information systems using automation tools or without using such tools.

5.2. The User agrees that the Administration of the mobile application has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, solely for the purpose of fulfilling the User's order which has been made in the mobile application, including the delivery of the Goods.

5.3. The User's personal data can be transferred to authorized state authorities ofIndonesia only on the grounds and according to the procedure established by the legislation of Indonesia.

5.4. In case of loss or disclosure of personal data, the Administration of the mobile application informs the User about the loss or disclosure of personal data.

5.5. The administration of the mobile application takes the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The administration of the mobile application, together with the User, takes all the necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

6. OBLIGATIONS OF THE PARTIES

6.1. The user is obliged to:

6.1.1. Provide information about personal data required to use the mobile application.

6.1.2. Update, supplement the provided information about personal data in case of changes of such information.

6.2. The administration of the mobile application is obliged to:

6.2.1. Use the received information solely for the purposes specified in clause 4 of this Confidentiality Policy.

6.2.2. Ensure that confidential information is kept secret, not disclosed without the prior written consent of the User, and also not to sell, exchange, publish, or disclose the received personal data of the User in any other possible way, with the exception of cl. 5.2. and 5.3. of this Confidentiality Policy.

6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure that is used to protect this kind of information in existing business transactions.

6.2.4. Block personal data related to the relevant User from the moment the User or his legal representative or authorized body for the protection of the rights of personal data subjects apply or request for the verification period, in case of revealing inaccurate personal data or illegal actions.

7. LIABILITIES OF THE PARTIES

7.1. The administration of the mobile application, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the misuse of personal data, in accordance with the legislation of Indonesia, with the exception of cases provided for in cl. 5.2., 5.3. and 7.2. of this Confidentiality Policy.

7.2. The Administration of the mobile application is not responsible for the loss or disclosure of Confidential Information if this confidential information:

7.2.1. has become public domain before its loss or disclosure.

7.2.2. had been received from a third party before it was received by the Administration of the mobile application.

7.2.3. has been disclosed with the consent of the User.

8. DISPUTE RESOLUTION

8.1. Before applying to court with a claim related to disputes arising from the relationship between the User and the Administration of the mobile application, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).

8.2 Within 30 calendar days from the date of receipt of the claim the recipient of the claim shall notify the applicant of the claim in writing about the results of the consideration of this claim.

8.3. If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with applicable law of Indonesia.

8.4. The current legislation of Indonesia applies to this Confidentiality Policy and the relationship between the User and the Administration of the mobile application.

9. ADDITIONAL TERMS

9.1. The administration of the mobile application has the right to make changes to this Confidentiality Policy without the consent of the User.

9.2. The new Confidentiality Policy comes into effect from the moment of its placement in the mobile application, unless otherwise is stipulated by the new edition of the Confidentiality Policy.

9.3. Any suggestions or questions related to this Confidentiality Policy shall be reported at www.foodpicasso.com.